Competence Area 6: Communication and collaboration with patients/clients

6.1

Communication with patients/clients and relevant others

6.1.a

Is able to build, maintain and end verbal and non-verbal communication through empathy and appreciation.

6.1.b

Is able to

• assess the patient’s/client’s capability of cognitive/emotional response and behaviour using professional techniques/tools,
• use professional communication models/tools. (e.g. RTR measurement, assessment of facial expressions, gestures)

6.2

Education and empowerment of patients/clients and relevant others

6.2.a

Is able to explain treatment and care-related information to the patient/client and relevant others.

6.2.b

Is able to train, counsel and empower patients/clients and relevant others regarding selfcare.

6.2.c

Is able to identify learning needs of patients/clients and relevant others.

6.2.d

Is able to efficiently use professional methods of interpersonal communication in challenging situations. (e.g. lip-reading, Watzlawick)

6.3

Health promotion and prevention

6.3.a

Is aware of developments in health promotion and prevention and is able to provide, motivate and support preventive measures in the care process.

(e.g. care advice, family health care, public health care)

6.3.b

Is able to

• implement care processes facilitating health promotion and prevention and the independence of the patient/client,
• coordinate collaboration with the multidisciplinary team in order to motivate and support the patient’s/client’s health promotion and health prevention activities. (e.g. teaching patient/client about diabetes while linking their needs to the daily schedule, organising and offering sports activities for patients/clients with restrictions on self-care)

6.3.c

Is able to contribute to the development and implementation of health promotion/prevention within the health system.

6.4

6.4.a

Is able to foster health promotion with the patient/client by using creative elements, social activities and the living environment.

(e.g. integration into musical activities)

6.4.b

Is able to plan and carry out complex activities of daily life and participate in arranging/ furnishing living environments.

(e.g. arrange celebrations)

6.5

6.5.a

Is able to support the patient/client in organising his/her daily life.

(e.g. accompany when shopping)   

6.5.b

Is able to act on behalf of the patient/client in aspects of their daily life.

(e.g. liaise with the social security office to receive welfare payments)